Frances Jaye in Holland, MI Closed now

Reviews about Frances Jaye

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  June 27, 2019, by Christina Morrow
  I'm normally pretty generous (and short-winded) when it comes to reviewing places. I get the retail landscape, especially these days, is competitive. However, Francis Jaye had the opportunity to make me a customer for life and instead ensured that I would not be shopping with them again. I live in GR and was in Holland on a Thursday for work. A pair of shoes in their window caught my eye on the way to lunch and I immediately bought them. I was in a hurry so just quickly tried them on for size and not necessarily comfort. When I got home, I wore them around the house for a week to see if they'd work for me and ultimately decided they wouldn't. I made a special trip out the following weekend to return the shoes. I was informed when I went to return them that they have a 14-day return policy, and I was 2 days beyond that window and would only be given store credit. I asked nicely if they could make an exception given that it was only 2 days beyond the window and I clearly made an effort to come back in a timely manner. I was visibly upset that they were so unwilling to make an exception, though I remained polite when I asked them again to reconsider. I don't think my request was at all unreasonable. They said no and handed me a gift card for the $85 I had spent on the shoes. Like I said, I get that retail is tough and given that they deal with a lot of tourists, they obviously feel like a 14-day return policy is necessary. And there's a line with the whole "the customer is always right." But it would have been so easy for them to just accept the return and make my experience a good one. They would have had a customer who would rave about them to friends and family and written a good review. Instead, I left pissed off and with a store credit to a store I never want to set foot in again. And now feel compelled to write this negative review. It doesn't matter how great your products are if you don't back it up with quality customer care.